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Beyond MOOCs: How technical and structural factors shape learner engagement, retention and inclusivity across online learning platforms

● high · 2026-08-10engagement-metrics, ai-education, ai-tutoring, educational-technology, edtech-platform, evaluation

Synthesis: This study examines the critical influence of technical and structural factors on learner Engagement, Retention and Inclusivity (ERI) in MOOCs and other large-scale online learning platforms. Using a novel mixed-methods 2TS method, analysis of over 226,000 user reviews from six platforms (Coursera, edX, Udemy, Alison, uLesson, Khan Academy) found that technical instability, limited offline functionalities and unclear pricing structures negatively impact learner engagement. Regional payment restrictions disproportionately disadvantage learners in low-resource settings.

Key Findings

This study examines the critical influence of technical and structural factors on learner Engagement, Retention and Inclusivity (ERI) in MOOCs and other large-scale online learning platforms. Using a novel mixed-methods 2TS method, analysis of over 226,000 user reviews from six platforms (Coursera, edX, Udemy, Alison, uLesson, Khan Academy) found that technical instability, limited offline functionalities and unclear pricing structures negatively impact learner engagement. Regional payment restrictions disproportionately disadvantage learners in low-resource settings.

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    • Citation

    Ogunsakin, R., Okonu, D., & Nwokeocha, P. (2026). Beyond MOOCs: How technical and structural factors shape learner engagement, retention and inclusivity across online learning platforms. British Journal of Educational Technology.